Who do I contact if I need help?

Below is a list of several methods for acquiring additional help. When contacting NICS, please have the following pieces of information ready: FFL number, phone number, contact number, location's city and state, internet browser type and version, internet service provider, and operating system type and version.

Internet

Additional information regarding the NICS can be found on the Internet at https://www.fbi.gov/services/cjis/nics.

To contact the FBI NICS through the internet please complete the form accessed at the following link:
https://forms.fbi.gov/assistance-with-nics-processing-issues

Mail

Mail can be addressed to:
NICS CUSTOMER SERVICE UNIT
ATTN. NICS E-CHECK
FEDERAL BUREAU OF INVESTIGATION
PO BOX 4278
CLARKSBURG, WV 26302-9922

Phone/Fax

Phone: 833-297-HELP (4357)
(available Tuesday through Friday, 12 p.m.- 5 p.m. EST, excluding holidays)

Fax: 1-888-550-6427