• ATTENTION

  If you are using newest Mozilla Firefox version you may see a reversal of certain dates. For example, a person’s date of Birth maybe displayed as 23/12/1975 instead of 12/23/1975. However, users can change the date setting by opening the menu in the upper right corner (3 horizontal lines) and select options. Scroll down to Language and Appearance, Language, and press the “Choose” button. You will need to add English and remove English/UK.

• ATTENTION

  Reminder: After entering your customer's descriptive information into the search screen on E-Check be certain to verify on the verification page that the customer's information is correct. Some browsers have an autofill feature that may auto populate incorrect information into one or more of the fields.

• NOTICE

  There is a new E-Check Customer Service number. This number is now available Tuesday – Friday, 12a.m.-5p.m. ET, excluding holidays. Please note that this number should only be utilized by Federal Firearms Licensees (FFLs) as it pertains to E-Check issues and questions. The toll free number is 833-297-HELP (4357). E-Check Online Customer Service is also available 7 days a week 8a.m. – 1:30a.m. ET by selecting “Ask the FBI NICS for Assistance” above or https://forms.fbi.gov/assistance-with-nics-processing-issues.